Emotional Intelligence is the ability to recognise, understand and manage your own emotions – and the emotions of others.
Imagine interpersonal relationships as a large and complex machine.
Emotional Intelligence is the oil that lets the machine run smoothly.
It reaches every working part, reduces friction and prevents breakdowns.
If cognitive power or IQ is the traditional measure of a person’s mental ability, then EQ (Emotional Quotient), measures a range of skills which are more subtle but actually more significant in every day life.
A kind of soft power.